Frequently Asked Questions

  • We have a lot of option you can choose from - and also some premade packages that might work perfectly for your needs. Click here and see everything we are currently offering at Mada Studios.

  • Although we don't really recommend having 'just a logo' for your business, we understand that it might be what you’re looking for, at least for now. And that’s ok. Please, let me know this is what you’re looking for on the enquiry form so we can discuss it further.

  • Curious about what working with Mada Studios looks like? Here you can find the details on how the process works.

  • At Mada Studios, we always work on projects on a first-come-first-serve basis. At the moment, my waiting period is around 3 weeks. However, this changes constantly so I’ll give you a more specific expectancy start date after receiving your enquiry form. Nonetheless, if you’re in an absolute rush to get started, we can discuss that.

  • We’ll I use emails for all communication and project tracking. Everything will come across to you through your email. Also, you’ll get an onboarding email (with all the important information and details about your project) and an offboarding email (with all final files). All the information including contracts, proposals, files and communication can always be found in your client’s drive that you can access with your email.

  • We request a 50% deposit once we have settled on a brand package to secure your spot. Once we are done with your designs, and in order to receive your files, we require the final 50%.

    Primarily, the payment is made through Stripe, but PayPal is also an option. Both methods are secure for both parties and really easy to use.

    (Portugal only: os pagamentos poderão também ser feitos através de MBWay)

    • fonts licensing

    • printed/physical goods

    • additional rounds of revisions (30€ per extra revision)

  • In order to get the most out of your revisions, I strongly recommend you get as much feedback as you can from multiple sources (ex. friends, family, coworkers, etc.). After that, collect all your thoughts and send them to me. Once I complete and send back a new version with all the edits based on your requests, that will count as a completed revision round. We can then move on to the next round, as necessary.

  • All final files will be delivered as PNG, PDF, JPG, SVG & EPS. In case you need additional formats, just let me know and I will include them. The final files will be labelled and organised into folders that are easy to navigate plus a PDF guide for file types and how to use them.

  • I’m pretty much everywhere so you have multiple ways of finding and contacting me - and asking whatever you want:

    • fill out the contact form with your question

    • book a discovery talk with me so we can discuss it all

    • drop me a message on Instagram

    • send me a direct email at hello@mada-studios.com